Securus Technologies has reduced the workload of the securities officers of its prisons. They accomplished this by introducing a new form of technology, ConnectUs, an automated forms processing program. ConnectUs saves an enormous amount of manpower. Time that was once spent processing paperwork is now redirected to other tasks.
- Sign up forms
· Handbook acceptance forms
When each of these forms is about to be submitted by an inmate a complex process is initiated. To begin with an inmate or another corrections employee must request the form and then a corrections officer must distribute the form. That form is then completed and must be collected by the officer, routed, logged, copied, filed, archived and stored. That’s a lot of activity that must follow the initial release of a requested form. That activity translated equals many man hours.
ConnectUs is purported to save up to 65% of that time. It is completely automated, making the original production of forms less time consuming. The prison system produces about 13.8 different forms each month and of course that is multiplied by thousands of inmates across the country.
By automating the form processing system, it is now easier for inmates to follow the processing of their forms. If additional information is needed, officers can request it online from the inmates. As the form moves through the system, inmates can follow its progress until its approval or denial. The final decision can also be obtained online when the inmate logs onto the program.
ConnectUs does just that, it connects the inmates to the prison officials electronically. It saves a great many man hours and allows that time to be redirected to more pressing matters. Plus, inmates are better served when the processing of their requests is completed in a timely manner and they are electronically kept informed as it moves through the approval or denial process.