Emotional intelligence applies to an ability to express in a controlled manner, and to handle interpersonal relationships with empathy and fairness. Papa John’s CEO, Steve Ritchie, has shown an ability to move his company forward in a more positive and diverse direction after addressing a recent company controversy. Steve Ritchie’s response to company challenges shows a lot of emotional intelligence.
Papa John’s company employees come from all backgrounds and walks of life. They include approximately 120,000 team members around the globe. These are people who work hard to bring customers a quality product. These people are also heavily involved in their own communities. They know know that the opinion of their customers matter.
As such, Steve Ritchie has reached out to outside diversity experts who can audit Papa John’s company culture. When companies fall from grace to a degree they may lose the trust of some customers. As such, it takes time and effort to rebuild that trust. Steve Ritchie is up for the task. He has also sent top managers into the field to ask questions and gather information. He and his staff are a on a “listening” journey. Admitting a mistake in life can be tough, but it is necessary to acknowledge short-comings to move forward and make positive changes.
Apologizing for any past company behavior sets a standard for Papa John’s employees. As such, he personally leads the charge in the effort to rebrand Papa John’s. With the right information and his entire company considering where it stands on issues of diversity and fairness, the company can benefit far into the future.
Steve Ritchie has worked for Papa John’s for more than 20 years in a number of roles. He became a franchise owner in 2006. This gives him keen insights into the challenges of running a franchise. As the company’s new CEO, he leads the way in setting the pace for the company’s strategic planning initiatives. The best product that Papa John’s can offer is its own people who commit themselves to providing the best in customer service.